Last Updated: February 5, 2026

Guaranteed Comfort Heating & Cooling (hereinafter referred to as “Guaranteed Comfort”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, our technicians, customer service team, and our website: www.guaranteedcomfort.ca

By using our website or services, you agree to the practices outlined below:

Under the Personal Information Protection and Electronic Documents Act (“PIPEDA”) personal information includes any factual or subjective information, recorded or not, about an identifiable individual. It includes information such as name, home addresses, date of birth, location, IP address and financial information. Such information may be gathered by customers and website visitors.

1. Personal Information We Collect

We collect personal information in the following situations:

  • When you contact us for quotes, service requests, installations, repairs, or maintenance
  • When you communicate with us by phone, email, or website form
  • When you use our website, including information collected through cookies and analytics tools.

    • This information may include:

    • Name, address, phone number, email
    • Service history, installation details, and equipment information

    With your consent, our website collects technical information such as your browser type, device details, IP address, pages viewed, and time spent on the site. This helps us improve site performance and user experience.

    2. How We Use Your Information

    We use your personal information to:

    • Create targeted marketing
    • Improve our website

    We only collect information for purposes that a reasonable person would consider appropriate in the circumstances.

    3. When We Share Your Information

    We may share your personal information, when necessary, including with:

    • Employees, technicians, and contractors who require it to perform services
    • Third-party service providers such as advertising and marketing platforms

    Any third-party service provider must protect your information to standards comparable to ours. We do not sell your personal information.

    You may withdraw your consent to uses or disclosures that are not legally required, although doing so may limit our ability to provide certain website experiences.

    4. How We Protect Your Information

    We take the responsibility of safeguarding Personal Information very seriously. This includes the use of Google Tag Manager, which facilitates the secure handling of certain technical and analytical data collected through our website.

    Information process through the Google Tag Manager is then stored on Google’s encrypted server, which has been designed to meet industry standards. Google uses robust encryption protocols, strict access controls, and continuous monitoring to help ensure data remained secure.

    We only retain Personal Information for as long as necessary to fulfil the purposes for which it was originally obtained. When Personal Information is no longer needed, it is securely destroyed.

    5. Access and Updates

    You may request:

    • Access to your personal information
    • Withdrawal of consent (may affect service)
    • Information about how your data has been used or shared

    Requests of the above can be made, in writing, to our Privacy Officer.

    6. Changes to this Policy

    We may update this Privacy Policy from time to time. When we do, the updated version will be posted on our website with a revised “Last Updated” date.

    7. Contact Information

    If you have any questions about this Privacy Policy, or want to access your personal information, please contact:

    Guaranteed Comfort
    Phone: (519) 988-0007
    Mail: 2722 Meldrum Road, Windsor Ontario, N8W 4GS

    All inquiries will receive a timely response.